Frequently Asked Questions
When will products in "Coming soon" be available?
Items in "Coming soon" are either in production (and not yet delivered to the warehouse) or can be ordered in bulk. Email your inquiry to tenableswag@tenable.com.
Do you ship internationally?
Yes! We welcome orders from France, Germany, Israel, Spain, UK and Ireland.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I track my order?
In stock: You will receive a shipping notification email once your order has shipped.
Made to order: Once your item has cleared the production phase, it will be prepared for shipment. You will receive a shipping notification once the item has been packaged and the shipping label has been generated.
When will my order arrive?
You’ll receive a tracking number once your order has shipped. Please note that shipping may be delayed due to holidays, regional weather or other events beyond our control.
In stock: We will work quickly to ship your order as soon as possible. Delivery time varies and we estimate 1-5 days depending on your location.
Made to order: Items are produced on demand to reduce waste and ensure quality. After your order is received, please allow up to 2 weeks for production and an additional 1-5 days for ground shipping.
My order arrived damaged, incorrect, or I'm missing an item. What should I do?
We're sorry to hear that! Please contact us at shipping@giveswagger.com with your order number, image, and a brief description of the issue. Our team will review your request and help resolve it as quickly as possible. Replacements will be accommodated at no cost if the following applies:
- Defective
- Damaged
- Produced Incorrectly
- Printed with inaccurate or misaligned logos
- Lost in transit unless carrier confirm delivery
"All Sales are Final" does not apply to merchandise that fall under the categories above.
What is the return policy?
All sales are final. However, our goal is for every customer to be totally satisfied with their purchase! If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please contact us at shipping@giveswagger.com
Note: Made-to-order products are made specifically for each order and are therefore not eligible for returns or exchanges. Replacements are available only for items that arrive damaged, defective, or incorrect.
